Measurement is fundamental to quality improvement. It allows us to assess baseline performance, identify drivers of poor performance, and assess the impact of quality improvement efforts. It plays an important role in allocating resources within an organization. More broadly, measurement allows an organization’s performance to be compared to that of similar organizations.

The Quality Measurement and Stakeholders Interests Module is an online learning module that begins with a lesson, and contains an 8 question post-test with accompanying answers, rationales, and references. When the participant selects an answer, immediate feedback (i.e., rationale) is given explaining the correct answer. 

Quick Facts

Format: Internet-based module beginning with a lesson, and followed by a post-test of 8 questions with accompanying answers, rationales, and references.

Educational Objectives

Upon completion of this educational activity, participants should be able to:

• Define and compare structure, process, and outcome measures
• Define stakeholders and understand their interest in improving quality
• Recognize and explain measure as defined by key external stakeholders
• Describe trends in U.S. hospital quality performance and potential unintended consequences of quality measurement and incentive programs

SHM CONFLICT OF INTEREST DISCLOSURE POLICY

In accordance with the ACCME Standards for Commercial Support, SHM requires that individuals in a position to control the content of an educational activity disclose all relevant financial relationships with any commercial interest. SHM resolves all conflicts of interest to ensure independence, objectivity, balance, and scientific rigor in all its educational programs. All relevant financial relationships shall be disclosed to participants prior to the start of the activity.

Furthermore, SHM seeks to verify that all scientific research referred to, reported, or used in a continuing medical education (CME) activity conforms to the generally accepted standards of experimental design, data collection, and analysis. SHM is committed to providing its learners with high-quality CME activities that promote improvements in healthcare and not those of a commercial interest.

CME Accreditation Statement

This activity has been planned and implemented in accordance with the Essential Areas and Policies of the Accreditation Council for Continuing Medical Education through the joint sponsorship of Blackwell Futura Media Services and the Society of Hospital Medicine. Blackwell Futura Media Services is accredited by the ACCME to provide continuing medical education for physicians. Blackwell Futura Media Services designates this online activity for 3 AMA PRA Category 1 Credits^TM.